Common questions

Consumer Support

To place orders, you must register on the site, creating a user with a personal and non-transferable password.
After logging in, just add the desired products to your shopping cart. You can access your shopping cart at any time and complete your purchase.

After filling in the billing and delivery details (name, address, NIF), choose your payment method and complete your order.
You will receive an email confirming your order and payment details.

Attention, it is possible that the confirmation email will be forwarded to the “Spam” box. To prevent this from happening, you must mark the Tradição Natural email – naturscbraga@gmail.com, as not being “Spam” or save it in your contacts.

Your order will only be processed after confirmation of payment, so it is subject to the availability of products in stock. If, at the time of order processing, your products are unavailable, Tradição Natural will contact you.

If you do not wish to register on our website, simply fill in the necessary data when making your purchase.

About the Products

Whenever possible, suppliers’ boxes will be reused, the intention is to reduce the waste created by giving cardboard boxes a new path. The same goes for conditioning the products inside the box, we can reuse protective plastic from shipments from our suppliers.
When necessary, new boxes will be purchased, in recycled and recyclable cardboard.