FAQ's
Frequently Asked Questions
Customer Support
To place orders, you need to register on the website, creating a user account with a personal and non-transferable password.
Once logged in, simply add the desired products to your shopping cart. You can access your shopping cart at any time and complete your purchase.
After filling in your billing and delivery information (name, address, CPF), choose your payment method and complete your order.
You will receive an email confirming your order and payment details.
Please note that the confirmation email may be sent to your “Spam” folder. To prevent this, please mark the Tradição Natural email – naturscbraga@gmail.com – as not “Spam” or save it to your contacts.
Your order will only be processed after payment confirmation, therefore it is subject to product availability. If, at the time of order processing, your products are unavailable, Tradição Natural will contact you.
If you do not wish to register on our website, simply fill in the required information when making your purchase.
If you still have questions, please do not hesitate to contact naturscbraga@gmail.com.
You can return the order as long as it is in the same condition as when you received it, properly packaged. If the product is in proper condition and there is no compelling reason for the return, the customer is responsible for the return shipping costs.
You can pay using the payment methods mentioned in the footer of our online store (MB Way, Multibanco, PayShop, Paypal and Bank Transfer).
Provided the shipment is to Portugal and unless otherwise indicated, your invoice will be sent to the email address registered in your account and processed by the tax authorities by the 15th of each month.
Your order will be cancelled if you have not made the payment within 48 hours.
About the Products
Whenever possible, suppliers’ boxes will be reused, the aim is to reduce the waste created by giving cardboard boxes a new path. The same goes for packaging the products inside the box, we can reuse protective plastic from shipments from our suppliers.
When necessary, new boxes will be purchased, made of recycled and recyclable cardboard.
Your order will be delivered to you within 24 to 72 hours. Delivery time may vary depending on the following factors:
– Selected shipping type – non-urgent or urgent
– Payment validation.
– Availability; whenever a product is unavailable, you will be duly informed in the online store.
– Delays caused by third parties unrelated to Tradição Natural, whenever a supplier delays the delivery of a product that is out of stock; or any delay on the part of the carrier.
Any delay due to the points described above is not grounds for compensation.
If the delivery information is incorrect or incomplete, Tradição Natural is not responsible for any delay or loss of your order.
If, after all contact from the carrier, your order is returned to Tradição Natural, the shipping costs for a new shipment will be your responsibility.
Before you make your payment, a calculation of the shipping costs will be provided and displayed.
These calculations take into account the weight of the package and its destination.